Frequently Asked Questions

Frequently Asked Questions (FAQs)

At Taerem, we strive to provide you with all the information you need for a seamless shopping experience. Here are some frequently asked questions:

Orders and Shipping

Q1: How do I place an order?
A: To place an order, browse our online store at www.taerem.shop select the items you wish to purchase, and follow the checkout process. You can also visit our physical store for in-person shopping.

Q2: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay. For in-store purchases, we also accept cash and contactless payments.

Q3: How can I track my order?
A: Once your order has shipped, you will receive a confirmation email with a tracking number. Use this number on our Order Tracking Page to check the status of your shipment.

Q4: What are your shipping options and costs?
A: We offer standard, expedited, and express shipping options. Shipping costs vary based on the delivery location and the weight of your order. Detailed information can be found on our Shipping Information Page.

Q5: Do you offer international shipping?
A: Yes, we ship internationally. Shipping times and costs will vary based on the destination. Please visit our International Shipping Page for more details.

Returns and Exchanges

Q6: What is your return policy?
A: We offer a 30-day return policy for most items. Products must be returned in their original condition with proof of purchase. For more details, please see our Return Policy Page.

Q7: How do I return or exchange an item?
A: To return or exchange an item, visit our Returns Center to start the process. Follow the instructions provided to receive a return authorization and shipping label.

Q8: When will I receive my refund?
A: Refunds are processed within 7-10 business days of receiving your returned item. You will receive an email notification once your refund has been issued.

Product Information

Q9: How do I know if an item is in stock?
A: Product availability is indicated on the product page. If an item is out of stock, you can sign up for email notifications to be alerted when it becomes available.

Q10: Are your products ethically sourced?
A: Yes, we are committed to ethical sourcing. We work with suppliers who adhere to sustainable and fair-trade practices. Learn more about our sourcing policies on our Ethical Sourcing Page.

Q11: Do you offer gift wrapping?
A: Yes, we offer gift wrapping services for a nominal fee. You can select the gift wrapping option during checkout.

Account and Newsletter

Q12: How do I create an account?
A: To create an account, click on the "Sign Up" button at the top of our website and fill in the required information. You can also create an account during the checkout process.

Q13: How can I subscribe to your newsletter?
A: Subscribe to our newsletter by entering your email address at the bottom of our homepage or during the account creation process. You'll receive updates on new arrivals, promotions, and exclusive offers.

Q14: How do I reset my password?
A: If you've forgotten your password, click on the "Forgot Password" link on the login page and follow the instructions to reset it.